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Brentonvale Trust

Statement on Customer-Focused Governance

Principles of Customer-Focused Governance

Norvendale Trust is committed to supporting investors and contributing to their growth.

We believe that the trust of our clients is our most valuable asset. Accordingly, we consistently align our actions with the interests of our clients and strive to deliver high-quality and innovative investment services.

To implement these principles, we hereby issue the following Statement on Customer-Focused Governance:

 

Statement on Customer-Focused Governance

Principle 1. We strive to provide our clients with the highest possible standard of services.

Principle 2. We support our clients in selecting financial products and services that meet their individual needs.

Principle 3. We ensure that key information regarding financial products and services is communicated clearly and in an understandable manner.

Principle 4. We provide transparent and fair disclosure of all costs incurred by our clients.

Principle 5. We take appropriate measures to consistently avoid conflicts of interest.

Principle 6. To support customer-focused governance, we promote employee training and implement appropriate incentive structures.

 

Partial revision dated December 26, 2025

 

Warning About Phishing Emails and SMS Impersonating Brentonvale Trust
January 17, 2025
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Thank you for using Brentonvale Trust.

We have recently identified suspicious emails and SMS messages impersonating Brentonvale Trust that attempt to redirect users to phishing websites in order to obtain personal information.

If you receive an email or SMS that appears unfamiliar or suspicious, do not click on any links and do not enter sensitive information—such as login credentials or passwords—on any linked websites. Please delete such messages immediately.

If you are unsure about the authenticity of a message, please visit the official website directly and verify the information after logging in under the “Notifications” section.

Important notices are published exclusively in the notification area after login.

Important Security Notice
July 29, 2024
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Please Review Your Password and Transaction PIN

In recent years, there has been an increase in unauthorized access incidents across various online services, including online banking and gaming platforms. An effective way to protect yourself against unauthorized access is to use strong, hard-to-guess passwords and transaction PINs.

Please observe the following guidelines:

  • Do not use easily guessable numbers or sequences
  • Use a combination of different character types (e.g., uppercase, lowercase, numbers, symbols)
  • Do not reuse the same passwords or PINs across different online services

If you are currently using simple number sequences, easily guessable combinations, or the same passwords/PINs as on other services, we strongly recommend that you change your password and transaction PIN immediately to prevent unauthorized transactions or withdrawals.