Statement on Customer-Focused Governance
Principles of Customer-Focused Governance
Norvendale Trust is committed to supporting investors and contributing to their growth.
We believe that the trust of our clients is our most valuable asset. Accordingly, we consistently align our actions with the interests of our clients and strive to deliver high-quality and innovative investment services.
To implement these principles, we hereby issue the following Statement on Customer-Focused Governance:
Statement on Customer-Focused Governance
Principle 1. We strive to provide our clients with the highest possible standard of services.
Principle 2. We support our clients in selecting financial products and services that meet their individual needs.
Principle 3. We ensure that key information regarding financial products and services is communicated clearly and in an understandable manner.
Principle 4. We provide transparent and fair disclosure of all costs incurred by our clients.
Principle 5. We take appropriate measures to consistently avoid conflicts of interest.
Principle 6. To support customer-focused governance, we promote employee training and implement appropriate incentive structures.
Partial revision dated December 26, 2025